Last updated: 12/12/2025
At GifFlow, we strive to provide the best video to GIF conversion service. We understand that sometimes things don't work out as expected, which is why we offer a fair refund policy.
We aim to make every request feel personal and transparent. If something feels unclear, reach out—our support team is ready to walk you through the process step by step.
We offer a 30-day money-back guarantee on all paid subscriptions. If you're not satisfied with our service for any reason, contact us within 30 days of your purchase for a full refund.
After the 30-day window, we may still review refund requests on a case-by-case basis, especially for long-term customers experiencing technical issues.
Refunds are available under the following conditions:
Requests related to performance or feature expectations should include screenshots or logs if possible. This helps us diagnose the issue and accelerate resolution.
To request a refund:
We will acknowledge your request within one business day and keep you updated throughout the evaluation process.
Once approved, refunds are processed within 3-5 business days. The funds will appear in your account within 5-10 business days, depending on your financial institution.
If you selected annual billing, partial refunds are prorated based on the remaining unused time in your subscription.
If a chargeback is initiated through your bank or card provider, your account may be temporarily suspended while we investigate. To avoid disruptions, please reach out to us first so we can work on a direct resolution.
Refunds may not be available for accounts that have violated our Terms of Use or engaged in fraudulent activity.
We also reserve the right to refuse refunds for accounts with excessive refund history or evidence of resource abuse. Such cases are reviewed individually by management.
Have more questions? Email us at contact@gifflow.org. We're committed to finding a fair outcome and using feedback to continually improve GifFlow.