Privacy Policy

Last updated: 12/12/2025

Introduction

This Privacy Policy describes how GifFlow collects, uses, and protects your personal information when you use our video to GIF conversion service.

Your trust matters to us. This document also explains the choices you have about your personal information and how to contact us if you have any concerns or need additional clarification regarding our practices.

Information We Collect

We collect information that you provide directly to us, including:

  • Account information (email address, password)
  • Payment information (processed securely by third-party providers)
  • Usage data and analytics
  • Files you upload for conversion (temporarily stored)

We may also collect technical information such as device type, browser version, IP address, and timestamps to help us troubleshoot issues and optimize performance.

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Process your video conversions
  • Communicate with you about your account
  • Analyze usage patterns to enhance user experience
  • Prevent fraud and ensure security

In some cases we may use anonymized or aggregated data for product research and roadmap planning. This data cannot be used to identify individual users.

Data Security

We implement industry-standard security measures to protect your data. All uploaded videos are automatically deleted from our servers immediately after conversion. We never share your personal information with third parties except as necessary to provide our services.

Access to customer information is restricted to authorized personnel only, and we regularly review our security practices through internal audits and vendor assessments.

Your Rights

You have the right to access, update, or delete your personal information at any time. Contact us at contact@gifflow.org for any privacy-related requests.

Depending on your location, you may also have rights to restrict certain processing, object to marketing communications, or request portability of your data. We will respond to all verified requests within 30 days.

Data Retention & Deletion

We retain personal data only for as long as necessary to provide our services and comply with legal obligations. Conversion files are deleted automatically shortly after processing. Account information is retained while your subscription remains active or until you request deletion.

Third-Party Services

We work with trusted third-party processors for payments, analytics, and infrastructure. These partners only receive the data necessary to perform their services on our behalf and are contractually obligated to protect it.

Contact

If you have questions about this Privacy Policy or need assistance exercising your rights, email us at contact@gifflow.org. We are happy to clarify any part of this document or provide additional details.